How Can We Help You?

Prayer times rely either on your current device GPS coordinates or your manually selected city.

• If location permission was denied: Go to your phone's Settings → Apps → National Mosque → Permissions → Location and select "Allow only while using the app". Return to the app and pull down to refresh.
• Using Fixed Timetable: If you prefer not to enable GPS, open the app, tap Settings → Prayer Calculation → Location Source, and select "National Mosque Abuja (Official Timetable)" or select your state from the dropdown list.
• Calculation Method: Ensure your calculation method is set to Muslim World League or Egyptian General Authority of Survey (standard in Nigeria) under Settings → Calculation Method.

Modern Android and iOS operating systems actively throttle background notifications to conserve battery:

• Android (Tecno, Infinix, Samsung, Xiaomi): Check battery optimization settings. Go to Settings → Battery / App Management → National Mosque and set battery usage to "Unrestricted" or "No restrictions". On Xiaomi/Tecno devices, ensure "Auto-start" is toggled ON.
• iOS (iPhone): Go to Settings → Notifications → National Mosque. Verify that "Allow Notifications", "Lock Screen", and "Sounds" are all switched ON. Also check that Focus or Do Not Disturb mode is not silencing alerts.
• In-App Sound Settings: Verify in the app under Settings → Notifications that the adhan audio toggle is active for the specific prayers you wish to hear.

The AI Recitation Coach records your pronunciation and evaluates it against traditional Tajweed phonetics using OpenAI speech analysis:

• Microphone Permission: Ensure the app has permission to access your microphone. Go to device settings and enable microphone access.
• Background Noise: Heavy background chatter, fans, or street noise can interfere with speech transcription. Try reciting close to your phone's bottom microphone in a quiet room.
• Network Connectivity: Because the acoustic model requires cloud AI inference, an active internet connection (Wi-Fi or mobile data) is required when you tap "Evaluate".
• Recording Length: Keep recitations focused on one to two Ayahs at a time for optimal accuracy and speed.

All payments are processed securely through Paystack.

• If money was debited but the app showed an error: Bank switches in Nigeria occasionally experience settlement delays. Usually, Paystack reconciles the transaction within 24 hours.
• Checking Your Reference: Check your email for a Paystack payment receipt containing a reference code starting with NMA-.
• Resolution: If you did not receive a receipt after 24 hours, forward your bank debit alert and account email to support@nigeriamosqueservices.app with the subject "Donation Verification", and our finance desk will verify and provide your official mosque receipt.

If you created an account with an email and password:

• While Logged In: Go to Profile → Settings → Account Security → Change Password. Enter your current password followed by your new password.
• If Forgotten: On the app sign-in screen, tap "Forgot Password?", enter your registered email address, and you will receive a secure password reset link within 2–5 minutes. Check your Spam folder if it does not appear promptly.
• Apple / Google Users: If you signed in via "Continue with Apple" or "Continue with Google", password management is handled directly through your Apple ID or Google Account settings.

We support instant self-service deletion in compliance with Apple App Store rules and the Nigeria Data Protection Act (NDPA):

• In-App: Navigate to Profile → Settings → Privacy & Security → Delete Account. Confirm your password to permanently erase your profile, bookmarks, and worship streaks.
• Via Web: Visit our dedicated web deletion portal at nigeriamosqueservices.app/delete-account or email privacy@nigeriamosqueservices.app with your account email.